FREQUENTLY ASKED QUESTIONS

SIGNING UP

HOW DO I SIGN UP?

Right here, friend! Setting up an account at Westculture is easy – simply click here and fill out your basic information. Then fill your cart, checkout and you are off to the races!

IS MY PERSONAL INFORMATION SECURE?

Westculture is committed to the privacy and security of your personal information. We have worked extensively on ensuring our site keeps anything you’ve uploaded to our site secure and encrypted. We know you take your online privacy seriously, and so we’ve made it one of our top priorities. If you would like to learn more, you can read more about our Privacy Policy.

ORDERING

DO YOU HAVE SPECIAL PRICING AVAILABLE?

We have lots of great ways you can save when shopping at Westculture. All new accounts start off with 15% OFF their first order. If you refer a friend or family member to us, get a coupon for $20 OFF your next order. We also offer daily deals and ways to save everyday, along with exclusive flash sales (make sure you sign up to our mailing list!).

CAN I EDIT OR CANCEL AN ORDER?

As long as payment hasn’t been processed, you can still make changes to your order. Just mosey on over to “My Orders” in your account. Please note, if payment has been processed, but the order hasn’t yet been shipped, we can only provide store credit for refunds.

PAYMENT - GUIDE FRE INTERAC E-TRANSFERS

Steps for INTERAC E-Transfers

Step 1: Checkout and receive your order number

Once you’ve completed your order, you’ll receive an email confirmation that your order has been received along with steps on how to send your e-transfer. At this point your order will be marked as ‘Pending Payment’.

Step 2: Send your INTERAC E-Transfer

This is pretty straightforward! Login to your online banking and then just input the following details when sending an E-Transfer:

1) Recipient Name (will be provided)

2) Recipient Email (will be provided)

3) Security Question: What is our Country?

4) Security Answer: Canada

Orders are held as ‘Pending Payment’ for up to 48 hours. We want to make sure you’re receiving your products as fresh as possible. Any orders that haven’t been paid for within the 48 hour window are cancelled.

Step 3: Receive confirmation of payment

Depending on your financial institution, most e-Transfer payments are received within 2 hours after being sent. Once payment is received, you’ll receive an e-mail notification that we’ve started processing your order. You can always check the status of your order under ‘My Orders’ in your account as well.

SHIPPING

WHERE DO YOU SHIP TO?

We ship to all customers currently residing in Canada. This includes every province and territory.

HOW MUCH IS SHIPPING?

We offer flat rate shipping of $15 for shipping to all provinces and territories, and free shipping for all orders over $150 pre-tax. All orders are shipped via Canada Post Xpresspost.

WHEN WILL MY ORDER ARRIVE?

Estimated Delivery Times

  • Lower Mainland (BC) – 1 business day
  • All other provinces and territories approximately 2-3 business days
  • As long as an order is processed and paid before 1:30PM on a certain day, you can estimate from the day you ordered. For example, if you are based in the Lower Mainland, and you put in an order at 1:25PM on a Monday, you can expect to receive it Tuesday. If the same order was placed at 4:30PM, you should expect the order to arrive on Wednesday instead.
  • As we have a lot of experience shipping all over the country, you can message us on our live chat to inquire for an estimated shipping time based on your region.
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*Please note that these ranges are estimates and that westculture. is not responsible for any Canada Post delays.*

MY PACKAGE WASN’T WHAT I ORDERED

We’re truly sorry for the mix-up! We package all our products with care by hand, but that doesn’t mean you shouldn’t be getting what you ordered. Please contact us at [email protected] and we’ll get started immediately on setting this right!

MY ORDER WAS LOST – WHAT DO I DO?

Yikes, that’s definitely not how things should go. If your package hasn’t arrived, we do request that you monitor the Canada Post Shipping Tracker for any notices of delay. You will need to contact and open a ticket with Canada Post directly if your tracker says ‘Delivered’. That said, Canada Post is made up of real people and they make mistakes too. In the event that your package has indeed gone missing, please contact us immediately by email for us to address the issue: [email protected].