FREQUENTLY ASKED QUESTIONS
Right here, friend! Setting up an account at Westculture is easy – simply click here and fill out your basic information. Then fill your cart, checkout and you are off to the races!
We have lots of great ways you can save when shopping at Westculture. All new accounts start off with 15% OFF their first order. If you refer a friend or family member to us, get a coupon for $20 OFF your next order. We also offer daily deals and ways to save everyday, along with exclusive flash sales (make sure you sign up to our mailing list!).
As long as payment hasn’t been processed, you can still make changes to your order. Just mosey on over to “My Orders” in your account. Please note, if payment has been processed, but the order hasn’t yet been shipped, we can only provide store credit for refunds.
PAYMENT - GUIDE FRE INTERAC E-TRANSFERS
Step 1: Checkout and receive your order number
Once you’ve completed your order, you’ll receive an email confirmation that your order has been received along with steps on how to send your e-transfer. At this point your order will be marked as ‘Pending Payment’.
Step 2: Send your INTERAC E-Transfer
This is pretty straightforward! Login to your online banking and then just input the following details when sending an E-Transfer:
1) Recipient Name (will be provided)
2) Recipient Email (will be provided)
3) Security Question: What is our Country?
4) Security Answer: Canada
Orders are held as ‘Pending Payment’ for up to 48 hours. We want to make sure you’re receiving your products as fresh as possible. Any orders that haven’t been paid for within the 48 hour window are cancelled.
Step 3: Receive confirmation of payment
Depending on your financial institution, most e-Transfer payments are received within 2 hours after being sent. Once payment is received, you’ll receive an e-mail notification that we’ve started processing your order. You can always check the status of your order under ‘My Orders’ in your account as well.
We ship to all customers currently residing in Canada. This includes every province and territory.
We offer flat rate shipping of $15 for shipping to all provinces and territories, and free shipping for all orders over $150 pre-tax. All orders are shipped via Canada Post Xpresspost.
Estimated Delivery Times
- Lower Mainland (BC) – 1 business day
- All other provinces and territories approximately 2-3 business days
- As long as an order is processed and paid before 1:30PM on a certain day, you can estimate from the day you ordered. For example, if you are based in the Lower Mainland, and you put in an order at 1:25PM on a Monday, you can expect to receive it Tuesday. If the same order was placed at 4:30PM, you should expect the order to arrive on Wednesday instead.
- As we have a lot of experience shipping all over the country, you can message us on our live chat to inquire for an estimated shipping time based on your region.
*Please note that these ranges are estimates and that westculture. is not responsible for any Canada Post delays.*
We’re truly sorry for the mix-up! We package all our products with care by hand, but that doesn’t mean you shouldn’t be getting what you ordered. Please contact us at [email protected] and we’ll get started immediately on setting this right!
Yikes, that’s definitely not how things should go. If your package hasn’t arrived, we do request that you monitor the Canada Post Shipping Tracker for any notices of delay. You will need to contact and open a ticket with Canada Post directly if your tracker says ‘Delivered’. That said, Canada Post is made up of real people and they make mistakes too. In the event that your package has indeed gone missing, please contact us immediately by email for us to address the issue: [email protected].
If you do order a heat sensitive or fragile product to be shipped please note that we cannot guarantee these products will arrive in its original shape due to inclement weather conditions. While we do our best to protect our products from damage, once your package has left our shop it is out of our control.